Effective Date: 14-November-2024

Thank you for shopping at PandaCube. We strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

• Eligibility:
  Items can be returned within 7 days of the delivery date. To be eligible for a return:
• The item must be unused, in its original condition, and in its original packaging.
• Proof of purchase (invoice or order confirmation) must be provided.
• Non-Returnable Items:
  The following items are not eligible for return:
• Digital products or downloadable items.
• Customized or personalized items.
• Items marked as non-returnable or final sale at the time of purchase.
• How to Initiate a Return:
  To start the return process, contact us at hello@pandacube.in with the following details:
• Order number.
• Reason for the return.
• Pictures of the item (if applicable).

We will guide you through the return process once your request is approved.

2. Refunds

• Refund Eligibility:
  Refunds will be processed once we receive and inspect the returned item. If the item meets the return criteria:
• The refund will be issued to the original payment method used during purchase.
• Refund processing may take 7–10 business days depending on your bank or payment provider.
• Partial Refunds:
  In some cases, partial refunds may be granted (e.g., items that show signs of use but are not damaged).
• Non-Refundable Costs:
  Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

3. Exchanges

We do not currently offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.

4. Shipping for Returns

• Customers are responsible for return shipping costs unless the return is due to a product defect or our error.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at hello@pandacube.in within 48 hours of delivery with:

• Pictures of the damaged/defective product.
• Order details.

We will resolve the issue promptly by offering a replacement or a full refund.

6. Cancellations

Orders can be canceled if they haven’t been processed for shipping. To cancel your order, email us at hello@pandacube.in as soon as possible.

7. Contact Us

For questions or assistance with returns and refunds, reach out to us:
Email: hello@pandacube.in
Website: https://pandacube.in

This Returns & Refund Policy ensures clarity and transparency for our customers at PandaCube.